Terms of service

Overview

This website is operated by The Italian Shop. Throughout the site, “we”, “us” and “our” refer to The Italian Shop. We offer this website, including all information, tools and services on it, to you, the user, on the condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site and/or buying something from us, you use our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including the additional terms, conditions and policies referred to here and/or available by link. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all of these Terms, you may not access the website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to them.

Any new features or tools added to the store are also covered by these Terms. You can review the latest version of the Terms at any time on this page. We may update, change or replace any part of these Terms by posting changes on our website, and it is your responsibility to check this page from time to time. If you keep using the website after changes are posted, you accept those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that lets us sell our products to you.

1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not break any laws in your jurisdiction (including copyright laws) when using the Service.

You must not send any worms, viruses or other harmful code.

Breaking any of these Terms will result in your use of the Service being ended immediately.

2. General conditions

We may refuse service to anyone for any reason at any time.

You understand that your content (not including card information) may be sent unencrypted and may involve (a) transmission over various networks and (b) changes to fit the technical requirements of connecting networks or devices. Card information is always encrypted when sent over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our written permission.

The headings in these Terms are for convenience only and do not limit or affect them.

3. Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or up to date. The material on this site is for general information only and should not be relied on as the only basis for decisions without checking more accurate, complete or up-to-date sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is not current and is provided for reference only. We may change the contents of this site at any time, but we have no obligation to update any information on it. You agree that it is your responsibility to keep track of changes to our site.

All dispatch and delivery times on the site are estimates, not guaranteed timescales. We do our utmost to meet them and have a very high success rate. See our Delivery Information page for details.

4. Changes to the Service and prices

Prices for our products may change without notice.

We may change or discontinue the Service (or any part or content of it) at any time without notice.

We are not liable to you or to any third party for any change, price change, suspension or discontinuance of the Service.

5. Products or services

Some products or services may be available only online through the website. These may have limited quantities and can be returned or exchanged only under our Refund Policy.

We have made every effort to show the colours and images of our products as accurately as possible. We cannot guarantee that your screen will display any colour accurately.

We may, but are not obliged to, limit sales of our products or services to any person, geographic region or jurisdiction, on a case-by-case basis. We may limit the quantities of any products or services we offer. All product descriptions and prices may change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information or other material you buy or obtain will meet your expectations, or that any errors in the Service will be corrected.

6. Accuracy of billing and account information

We may refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities bought per person, per household or per order. This may include orders placed by or under the same customer account, the same card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may try to let you know using the email address, billing address or phone number given when the order was placed. We may limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to give current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and card details, so that we can complete your orders and contact you if needed.

For more detail, please see our Refund Policy.

7. Optional tools

We may give you access to third-party tools that we do not monitor or control.

You agree that we provide such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk, and you should make sure you are familiar with and approve of the terms on which the relevant third-party provider(s) supply them.

We may also offer new services and/or features through the website in future (including new tools and resources). These are also covered by these Terms.

8. Third-party links

Some content, products and services available through our Service may include material from third parties.

Third-party links on this site may take you to websites that are not connected with us. We are not responsible for checking or evaluating their content or accuracy, and we do not guarantee and have no liability for any third-party material, websites, products or services.

We are not liable for any harm or damage related to buying or using goods, services, resources, content or any other transactions made in connection with third-party websites. Please read the third party’s policies and practices carefully before you take part in any transaction. Complaints, claims, concerns or questions about third-party products should be directed to the third party.

9. User comments, feedback and other submissions

If, at our request, you send certain submissions (for example competition entries), or without our request you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post or otherwise (together, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send us. We have no obligation (1) to keep any comments confidential; (2) to pay for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we decide, at our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that breaks anyone’s intellectual property or these Terms.

You agree that your comments will not break any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about where any comments come from. You are solely responsible for any comments you make and their accuracy. We take no responsibility and accept no liability for any comments posted by you or any third party.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typing errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability. We may correct any errors, inaccuracies or omissions, and change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have placed your order).

We have no obligation to update, change or clarify information in the Service or on any related website, including pricing information, except as required by law. No update or refresh date shown in the Service or on any related website should be taken to mean that all information has been changed or updated.

12. Prohibited uses

As well as the other restrictions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to encourage others to carry out or take part in any unlawful acts; (c) to break any international, national or local regulations, rules or laws; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or send viruses or any other malicious code that will or may affect the Service, any related website, other websites or the internet; (h) to collect or track other people’s personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Service, any related website, other websites or the internet. We may end your use of the Service or any related website for breaking any of these rules.

13. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from using it will be accurate or reliable.

You agree that we may remove the Service for indefinite periods or cancel it at any time, without notice.

You agree that your use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through it are (except where we expressly say otherwise) provided “as is” and “as available”, without any representation, warranties or conditions of any kind, express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall The Italian Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products bought through it, or any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind caused by using the Service or any content (or product) posted, sent or otherwise made available through it, even if advised of the possibility. Where the law does not allow liability to be excluded or limited in this way, our liability is limited to the fullest extent permitted by law. Nothing in these Terms affects your statutory rights as a consumer.

14. Indemnification

You agree to indemnify, defend and hold harmless The Italian Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party because of your breach of these Terms or the documents they refer to, or your breach of any law or the rights of a third party.

15. Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced as far as the law allows, and the unenforceable part will be treated as removed from these Terms. This does not affect the validity and enforceability of the rest of the Terms.

16. Termination

The obligations and liabilities of both parties arising before the termination date will survive the end of this agreement for all purposes.

These Terms are effective unless and until ended by either you or us. You may end them at any time by telling us that you no longer wish to use our Services, or when you stop using our site.

If, in our judgement, you fail, or we suspect that you have failed, to comply with any of these Terms, we may also end this agreement at any time without notice. You will remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services (or any part of them).

17. Entire agreement

If we fail to exercise or enforce any right or provision of these Terms, this does not waive that right or provision.

These Terms and any policies or operating rules we post on this site or in relation to the Service make up the entire agreement and understanding between you and us, govern your use of the Service, and replace any earlier or current agreements, communications and proposals, whether spoken or written, between you and us (including any earlier versions of these Terms).

Any ambiguities in the interpretation of these Terms will not be held against the party that wrote them.

18. Governing law

These Terms and any separate agreements under which we provide you with Services are governed by and interpreted in accordance with the laws of England and Wales.

19. Changes to the Terms of Service

You can review the latest version of these Terms at any time on this page.

We may, at our sole discretion, update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website from time to time for changes. If you keep using our website or the Service after changes to these Terms are posted, you accept those changes.

20. Contact information

Questions about these Terms should be sent to us at info@italianfoodshop.co.uk, or by post to The Italian Shop, Unit 6, The Howard Centre, Bedford MK40 1UH.