Privacy policy
This privacy policy explains what information The Italian Shop collects when you use our website, how we use it, and how you can contact us about it.
1. What we do with your information
When you buy something from our store, we collect the personal information you give us as part of the buying and selling process, such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. This helps us learn about your browser and operating system.
Email marketing: with your permission, we may send you emails about our store, new products and other updates.
2. Consent
How do you get my consent?
When you give us personal information to complete a purchase, verify your card, place an order, arrange a delivery or return a purchase, you consent to us collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your consent or give you the chance to say no.
How do I withdraw my consent?
If you opt in and later change your mind, you can withdraw your consent for us to contact you, or to keep collecting, using or sharing your information, at any time. Email us at info@italianfoodshop.co.uk or write to us at:
The Italian Shop
Unit 6, The Howard Centre
Bedford MK40 1UH
3. Disclosure
We may disclose your personal information if we are required to by law or if you break our Terms of Service.
4. Shopify
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that lets us sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application, on a secure server behind a firewall.
Payment: if you choose a direct payment gateway to complete your purchase, Shopify stores your card data. It is encrypted to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is kept only as long as needed to complete your purchase, and is then deleted.
All direct payment gateways follow the PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express and Discover. These requirements help make sure card information is handled securely by our store and its service providers.
For more information, you may also want to read Shopify’s Terms of Service and Privacy Statement.
5. Third-party services
In general, the third-party providers we use will only collect, use and disclose your information as far as needed to provide the services they perform for us.
However, some third-party service providers, such as payment gateways and other payment processors, have their own privacy policies covering the information we are required to give them for your purchase. We recommend reading their privacy policies so you understand how they will handle your personal information.
Some providers may be based in, or have facilities in, a different country from you or us. If you go ahead with a transaction that uses one of these providers, your information may become subject to the laws of the country where that provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or app, you are no longer covered by this Privacy Policy or our website’s Terms of Service.
Links: links on our store may take you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
If you give us your card details, they are encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. No method of transmission over the internet or electronic storage is 100% secure, but we follow all PCI-DSS requirements and other generally accepted industry standards.
7. Cookies
These are the cookies we use, listed so you can choose whether to opt out of them:
- _session_id – unique token, for the session. Lets Shopify store information about your session (referrer, landing page, etc.).
- _shopify_visit – no data held, lasts 30 minutes from your last visit. Used by our website provider’s internal stats tracker to record the number of visits.
- _shopify_uniq – no data held, expires at midnight (your time) the next day. Counts the number of visits to the store by a single customer.
- cart – unique token, lasts 2 weeks. Stores the contents of your cart.
- _secure_session_id – unique token, for the session.
- storefront_digest – unique token, no set expiry. If the shop has a password, this is used to check whether the current visitor has access.
8. Age of consent
By using this site, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use this site.
9. Changes to this privacy policy
We may change this privacy policy at any time, so please check it regularly. Changes take effect as soon as they are posted on the website. If we make important changes, we will tell you here that the policy has been updated, so you know what information we collect, how we use it, and when (if ever) we use or disclose it.
If our store is bought by or merged with another company, your information may be transferred to the new owners so that we can keep selling products to you.
Questions and contact information
If you would like to access, correct, change or delete any personal information we hold about you, make a complaint, or simply want more information, contact our Privacy Compliance Officer at info@italianfoodshop.co.uk or by post at:
The Italian Shop
Re: Privacy Compliance Officer
Unit 6, The Howard Centre
Bedford MK40 1UH