Delivery Information
Delivery Information -
We've partnered up with DHL for our main delivery courier – and delivery now costs a cool £6.49 rather than £8.99!
Not only will this give us more flexibility with delivery options including next day delivery (while this is a next day delivery service, DHL do state they can sometimes take 1–3 business days, so please bear that in mind),
You will now receive a DHL tracking number once your order has been processed. On the day of delivery, you will get an email/text from DHL stating a 1-hour delivery window.
You will even be able to track the delivery driver and see them on a map to see just how far they are away from you.
Not going to be in? DHL also give you a host of different options:
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Leave in a safe place
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Deliver to neighbour
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Collect from the DHL pickup shop
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Change address
Fresh Items
We do the utmost to ensure the items get to you as fresh as possible. We take the steps below to make sure of that:
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We send all orders with fresh items using next day delivery services**, we do this so the items can get to you as quick as possible to keep them as fresh as possible.
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We send fresh items in a cold pouch or box (depending on the amount of items) with included ice packs to keep the items cool.
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For any order that has fresh items, we pack them the morning of the collection.
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Please note you may receive a shipping confirmation from us at a time when we book the collection in with the courier; however, we will wait until the morning of the collection to pack the fresh items.
** Next day delivery service does not guarantee next day delivery. Estimated between 1–3 business days.