Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items we can’t accept back:
- Gift cards
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds may be given (if applicable) for:
- Any item not in its original condition, or that is damaged or has missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once we have received and checked your return, we will email you to let you know, and to tell you whether your refund has been approved or rejected.
If it is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method within a few days.
Late or missing refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your card company – it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at info@italianfoodshop.co.uk.
Sale items
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are faulty or damaged. If you need to exchange an item for the same one, email us at info@italianfoodshop.co.uk and send your item to:
The Italian Shop
Unit 6, The Howard Centre
Bedford MK40 1UH
Gifts
If the item was marked as a gift when it was bought and sent directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when it was bought, or the gift giver had the order sent to themselves to give to you later, we will refund the gift giver and they will find out about your return.
Sending a return
To return a product, please post it to:
The Italian Shop
Unit 6, The Howard Centre
Bedford MK40 1UH
You are responsible for paying your own postage for returning an item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
If you are returning an item worth over £75, you should consider using a tracked service or buying postage insurance. We can’t guarantee that we will receive your returned item.
Questions? Email info@italianfoodshop.co.uk or call 01234 211036.